Account

An account is a way to form joint access to marketing activities and app stats. Within one account you can add multiple projects and apps, form joint access for users, create and manage ad campaigns.

Do not confuse an account with the MyTracker profile. The Profile is a login and password to access the MyTracker platform. One user can be connected to more than one account, while multiple users can act within the same account

Adding account

1. In the accounts list click Add. If it is your first MyTracker account, follow the app wizard.
2. Enter the account name, which will be displayed on all lists and reports in the future, and click Add.

Go to adding project after your account was created. It's handy to set multiple applications at one project (for example, the same app at different app stores).

User management

Invite users and assign different roles to the users of your account. For example, to your team members: give the marketer the ability to manage ad campaigns and the analyst to generate reports on the collected data.

The user's access to certain features of MyTracker is determined by their role in each of the accounts:

• Owner — access to all MyTracker activity. This role is given to the account creator by default and can be assigned to other users of the account.
• Manager — access to all activity except for editing the Owner role.
• Read Only — access to only viewing info and data.

At the same time, different roles can be defined in different accounts. For example, a user can be granted with access to two accounts, with Owner role in the first one and Read Only in the second. In this case, the user will not be able to start campaigns or change the settings of the second account, but will have full access to the first.

You can also control user access to some tools in MyTracker. There are following permissions for this:

• Manage permissions of other users — edit and assign export permissions to other users.
• Export raw data via the interface and using Export API.
• Export segments via the interface and Export API.
• Export funnels via the interface.
• Export nodes from user paths via the interface.

• Permission to protocol decryption.

Only the account owner has access to view and edit permission to protocol decryption

User invitation

Account owners and managers can send an invitation to a new user. But managers can only select a role in the invitation. To edit permissions they must have the Manage permissions of other users permission.

1. Select the Environment → Accounts menu.
2. In the opened list, expand the list of actions and choose the  Users list icon in the account's row.
3. Click Add and fill out the form:
• enter email address to send the invitation;
• select one of the three roles for the invitee;
• select the language of the invitation email.
4. In the Permissions block, enable permissions you want to grant to the user. If you select the Owner role, all permissions will be enabled by default, and you cannot edit them.

Role and permissions, granted to the account, are valid for all projects and applications in this account

5. Click Send.

The user will receive an email with a private link to the account. As they follow the link, they will be assigned with the granted roles and permissions. New users will be requested to register in MyTracker first.

The registered user will see the invitation in the accounts list and will be able to accept or decline it.

Invitations statuses

Invitations may be in the following statuses:

• Sent means that the invitation has been sent to the provided email.
• Used indicates that the invitation is accepted, and the user is assigned the granted role and permissions.
• Deactivated means that the invitation is deactivated. The invitation code is invalid, the user cannot accept the sent invitation. You can reactivate the invitation. To do this, expand the available actions and click in the invitations list or Activate on the invitation view page.
• Expired means that the invitation has expired. You can duplicate the invitation to resend it.
• Declined indicates that the user received the invitation, but declined it.

Editing roles and permissions

1. Select the Environment → Accounts menu.
2. In the opened list, expand the list of actions and choose the  Users list icon in the account's row.
3. Edit the role or permissions granted to the user:

Account owners and managers can edit permissions as long as they have the Manage permissions of other users permission

• to edit user access click the  icon, select a role, grant/revoke the permission and save changes;
• to delete the user from the account, click the  icon.

Duplicate invitations

Create a new invitation with the same permissions and role by duplicating. Account owners and managers can duplicate the invitation.

Only invitations that have been used or have expired can be duplicated

1. In the invitations list select the invitation for duplicate.
2. Expand the list of actions and select in the invitations list or click Duplicate invitation on the invitation view page.
3. The form that opens will be filled in automatically, you can change the settings if necessary.
4. Click Send.

Configuring account access rules Premium plan

You can list allowed and denied email addresses and domains and be sure that all account invitations will be accepted only by the users, whose login accounts meet MyTracker account access rules.

Only account owners can edit access rules

1. Select Environment → Accounts.
2. On the Access rules tab, click Edit.

3. Add email address or email domain to the list you need:
• Allowlist — the list of email addresses and email domains that have access to the account. If allowlist is empty, all user will have access to an account except users with denied email addresses.
• Denylist — the list of email addresses that do not have access to the account.

Denylist configuration is prioritized over allowlist that means if you add email domain to allowlist and email address with this domain to denylist, MyTracker considers this email address as blocked, and a user can not accept the invitation to the account.

To add more fields, click +email or +domain if needed.
4. Click Save.

The user with the denied email addresses cannot access an account — the possibility to send account invitations and accept them will be disabled.

If you configure account access rules after users accepted invitations to an account, MyTracker checks allowlist and denylist and, in case the users’ email addresses are detected in denylist, marks these users with the icon. But the users will still have access to an account.

Accounts archive

In MyTracker, you can archive inactive or erroneously created accounts. This makes the work with large accounts lists easier. The archived accounts are assigned the Archived status and are removed from all MyTracker lists.

To move an account to the archive, click To archive on the view account page. Applications and projects related to the account will not be archived. If necessary, you can display the archived accounts by turning on the Show archived toggle and continue working with them.

To restore an account from the archive, click Restore on the View account page. The account will be displayed again in all MyTracker lists.

MyTracker automatically archives accounts, which were created more than 3 months ago and contains no apps or only apps created more than 3 months ago.